Thank you for shopping at iannadesign.ro. If you are not entirely satisfied with your purchase, we’re here to help.
You may exercise your right to return purchased products within fourteen (14) days from the date on which you received them. To do this, we invite you to complete the request at the end of this page.
To be eligible for a return, the products must not have been used, worn or washed; they must be in the same condition as they were when you received them; they have to be shipped back in their original packaging.
They also need to have the receipt or proof of purchase. The products must not be damaged. After completing the Return&Refund request you will receive
After completing the Return & Refund request you will receive a confirmation email.
Once we receive the returned products and check that the products meet all requirements, you will receive an e-mail that the returned products have been accepted.
If a decrease in value of the returned products has been detected, you will also be notified via email and we will inform you of the amount being deducted from the refund.
Whatever form of payment you used, the refund will be done via Bank Transfer to the account you provide upon your refund request. (RON for Romania, EUR for other countries).
You will receive the credit within 10 days after your refund was accepted.
You will be responsible for paying the shipping costs for returning the products. We refund only the cost of the products. Shipping costs are nonrefundable.
Return & Refund contact form
To return an item please contact us using the form below. Be sure to provide the following information in the message box: